About 20 agents of Gaborone, Lobatse and Jwaneng graduated for COP Alternative in the year 2013. Alternative COP equips the agents with necessary basic information about the products sold in the Legal Insurance Industry. It is also a tool which educates on how to deal with clients. The course teaches agents to be transparent with information they provide to clients; confidentiality and honesty. These are not only in line with the Group’s ethics code, but also the prudential rules under the guidance of NBFIRA.